Greene King Customer Care Team
Bury St Edmunds
Phone: 0845 850 4545
This website is owned and operated by Greene King Brewing and Retailing Ltd (‘Greene King’), a subsidiary of Greene King plc.
Use of information
Greene King is required to comply with the provisions of the Data Protection Act 1998 (the ‘Act’) in relation to the processing of any personal data we obtain from you on our website. Greene King may process all the details it obtains from you to enable us to do business with you.
This statement will tell you about how we collect and use information about you.
We may ask you to give us certain information when you use this website. The information we collect depends on which services you use. The information may include your email address or other specific customer-related information.
Any personal information gathered will be used in the context of the business Greene King conducts with you and we will only share your personal information with third parties insofar as it is necessary to fulfil your order. We will not pass on or sell your personal information to any other external organisations. It will be used to communicate with you, to provide and personalise our service to you and to help us improve our services. We may also need to communicate with you for administrative or operational reasons. We will use the personal information to provide you, via the website or by email, post or phone, details about products or services sold by Greene King or to send you information which Greene King believes may be of interest to you. Greene King will also use your personal information for internal analysis and research.
A cookie is a piece of text which asks permission to be placed on your computer’s hard drive. Once you agree (or your browser agrees automatically if you have set it up in that way), your browser adds that text in a small file.
A cookie helps analyse web traffic or lets website operators know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
By using www.greeneking-heretohelp.co.uk, you consent to the processing of data about you in the manner and for the purposes stated in this policy. You can opt out by following the instructions laid out below.
How to control and delete cookies
We know that people have concerns about cookies, but we believe that the benefit that you and Greene King gain from their proper use is worthwhile.
You can delete the files that contain cookies – those files are stored as part of your internet browser. If you wish to restrict or block the cookies which are set by www.greeneking-heretohelp.co.uk, or indeed any other website, or if you wish to receive notification of cookie placement requests or decline cookies completely, you can do this through your browser settings. The Help function within your browser should tell you how.
Alternatively, you may wish to visit www.aboutcookies.org which contains comprehensive information on how to do this on a wide variety of browsers. You will also find details on how to delete cookies from your computer as well as more general information about cookies. For information on how to do this on the browser of your mobile device you will need to refer to your manual.
This is a list of the main cookies set by the Greene King website, and what each is used for:
www.greeneking-heretohelp.co.uk uses a number of suppliers who also set cookies on our website on our behalf in order to deliver the services that they are providing. A list of all-third party cookies that are used on www.greeneking-heretohelp.co.uk and what each is used for appears below.
We will not store or process your personal information outside the United Kingdom. Other than as outlined above, Greene King may process and in particular may disclose your personal data as required by law to any third parties:
• To third parties who may process personal data on Greene King’s behalf such as Credit Reference Agencies or other group companies. These parties may keep details of any searches they make about you
• To any third party for the prevention of fraud, money laundering or for the tracing of debtors. These parties may keep details of any searches they make about you
You have the right to require Greene King to correct any inadequacies in the personal details Greene King hold about you. You also have the right to ask for a copy of the information held by Greene King and to object to your details being used for direct marketing purposes. As a security measure, proof of identification may be required prior to the disclosure of such information and there may be a small administrative charge. Please contact Greene King Brewing and Retailing Ltd, at Westgate Brewery, Bury St Edmunds, Suffolk IP33 1QT if you wish to obtain a copy of your personal data.
Last updated: December 2013