Greene King Customer Care Team
Bury St Edmunds
Phone: 0845 850 4545
These terms and conditions govern your use of the www.greeneking-heretohelp.co.uk Website (the ‘Website’). Please read them carefully as they affect your rights and liabilities under the law. If you do not agree to these terms and conditions, please do not use the Website.
This Website is owned and operated by Greene King Brewing and Retailing Limited (‘Greene King’), trading as Greene King Brewing and Brands, a company registered in England and Wales whose registered office is at Westgate Brewery, Bury St Edmunds, Suffolk IP33 1QT. Company registration number 3298903.
1. Use of the Website
The Website is provided to you free of charge for your personal use subject to these terms and conditions. By using the Website you agree to be bound by these terms and conditions.
THE TERMS AND CONDITIONS DO NOT AFFECT YOUR STATUTORY RIGHTS.
We may update these terms and conditions from time to time, and any changes will be notified to you via a suitable announcement on the Website. The changes will apply to the use of the Website after we have given notice. If you do not wish to accept the new terms and conditions you should not continue to use the Website. If you continue to use the Website after the date on which the change comes into effect, your use of the Website indicates your agreement to be bound by the new terms and conditions.
3. Access to and availability of the Website
Greene King will make all reasonable efforts to provide you with access to the Website 24 hours per day without any interruptions. However, from time to time you may experience disruptions due, for example, to essential maintenance or problems beyond our control involving suppliers, communications, the internet, your own computer or software failures. Accordingly, Greene King does not warrant that the Website will be available continuously and is not liable for any downtime or disruption in Website availability.
4. Passwords and security
You agree to (and agree to ensure that your directors, employees and agents):
• Keep all passwords secret at all times and have them changed, if there is reason to believe that someone else knows them;
• Notify us immediately upon becoming aware of any accidental or unauthorised access or use of the service by any third party.
5. Intellectual property
The content and design of these Website pages are subject to copyright owned by Greene King. You are welcome to print pages for your personal use but no part of this Website, our logos or trademarks may be reproduced or transmitted in any way for any other purpose.
Other than having permission to access the Website and use the services in accordance with these terms and conditions, you agree that nothing herein creates or grants to you any right in or ownership of any intellectual property rights existing in the presentation or format of the Website or in any software, content, information, data or databases provided through the Website or used in or forming part of the services. This includes without limitation any registered or unregistered trademarks, service marks, logos, designs, database rights, copyright, rights in domain names or data owned by or vested in Greene King or any third party (‘Intellectual Property’).
All rights in relation to Intellectual Property not expressly granted by Greene King are hereby reserved to Greene King (or its licensors) and no right, licence or benefit to such Intellectual Property is granted to you.
The Website is provided by Greene King without any warranties or guarantees. You must bear the risks associated with the use of the internet.
Greene King has made all reasonable efforts to ensure that all information provided on the Website by ourselves and third parties is accurate at the time of inclusion, complete and up-to-date.
However, there may be inadvertent errors on the Website for which Greene King takes no responsibility. Greene King reserves the right to make changes and/or corrections to the Website at its own discretion.
In particular, we disclaim all liabilities in connection with the following:
• incompatibility of the Website with any of your equipment, software or telecommunications links
• technical problems including errors or interruptions of the Website
• unsuitability, unreliability or inaccuracy of the Website
• inadequacy of the Website to meet your requirements
By accessing this Website you agree that Greene King shall not be liable to any person for any special, incidental, direct or indirect consequential loss or damage including, without limitation, loss of profits or revenues, cost of replacement goods, loss or damage to data arising out of the use of, or inability to use, this site which may arise from the use of this site or use or reliance on any of the information contained in any of the materials on this Website or from access to other material on the internet via hyperlinks from this site.
Nothing in this paragraph applies to Greene King’s liability in respect of products sold through our pubs, hotels or restaurants.
Nothing in these terms and conditions shall exclude Greene King’s liability for personal injury or death caused by its negligence.
7. Third-party websites and products
From time to time this Website may include links to other websites not under the control of Greene King. Greene King has no control over, and will accept no liability in respect of, the content on any external link.
Any information related to a supplier or product on the Website which is not part of or produced by the Greene King group does not represent any endorsement by Greene King of the quality of the supplier or product offered.
Greene King may terminate your right to use the Website by notice in writing to you if you breach any of the obligations under these terms and conditions.
On termination, you will make no further attempt to access the Website or use the services and must delete all relevant passwords and any other www.greeneking-heretohelp.co.uk material.
9. Your liability
You agree to be liable for and to indemnify Greene King (and its officers, employees, directors, shareholders, representatives, successors and assigns) and hold it harmless against all third-party claims, demands and actions and in relation to all liabilities, losses, costs, charges, damages and expenses (including legal fees) incurred in relation to such claims, demands and actions, to the extent that such liability arises from breach of these terms and conditions by you or use of your computer, passwords or secure means of access to the Website by an unauthorised user.
If Greene King fails to exercise its rights immediately, this will not by itself be taken as a waiver of those rights and Greene King may still exercise those rights in the future.
If any of these terms or conditions is found to be illegal, invalid or unenforceable under applicable law, the offending provision will be severed and remaining terms and conditions will be unaffected (to the fullest extent legally permitted).
You agree that Greene King may transfer its rights and obligations under these terms and conditions to another person. You may not transfer your rights or obligations under these terms and conditions to anybody else without first obtaining the written consent of Greene King.
A person who is not a party to these terms and conditions shall have no right under the Contract (Rights of Third Parties) Act 1999 to enforce any term of these terms and conditions but this shall not affect any right or remedy of a third party which exists or is available apart from that Act.
Your use of this Website and any dispute arising out of the Website is subject to the laws of England and Wales. Any dispute arising out of the use or publication of this Website is subject to the exclusive jurisdiction of the Courts of England and Wales.
Last updated: December 2013