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Greene King Customer Care Team
Abbot House
Westgate Brewery
Bury St Edmunds
IP33 1QT
Email: CustomerCareTeam@greeneking.co.uk
Phone: 0845 850 4545

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Staff training

By investing in the training and development of your people, you can make a real difference to your business. Increased knowledge, motivation levels and skills within your workforce are just a few of the benefits.

Why train staff?

By increasing knowledge and skills, staff will become more confident and consequently more competent in dealing with your customers and will be much more inclined to ‘up-sell’ and maximise any sales opportunity.

Nowadays it is more important than ever to provide evidence of training on essential areas such as Health & Safety, food safety, licensing, etc. FLOW provides that vital evidence by recording and certificating the completion of modules that are fully endorsed to National Occupational Standards.

Delivered properly, good training also means that staff receive the same information on your company standards, product knowledge and service skills which help to ensure that your customer can always be assured of a consistent level of excellent service.

Managing and delivering training can be both time-consuming and costly so, to support you with this, we have linked up with FLOW online hospitality training to provide an effective online training solution for you.

To help you get started, Greene King and Belhaven customers signing up to FLOW will receive 50% discount on FLOW training modules.


Click here to find out more about FLOW and how it could work for you.


The FLOW solution

FLOW delivers an innovative, cost-effective approach to online learning for the hospitality industry. Developed as a series of individual modules, FLOW covers the areas required to give staff an in-depth understanding of the hospitality industry.


Cask ale  Bar tender Service that sells
Customer service Health & Safety  Licensing 
The waiter Working in a kitchen  Coffee
Food safety Wine Creating cocktails 

Flow 'free module' offer from Greene King

To launch our link-up with FLOW, Greene King and Belhaven are giving away one free FLOW online training module to the first 500 customers who sign up to FLOW online training before 31st July 2015. If you are one of the lucky first 500, you can choose which module you would like free from any of the following:

  • The Bartender
  • Wine
  • Cask Ale
  • Service that Sells
  • Customer Service
  • The Waiter
  • Licensing and Social Responsibility (England, Wales or Scotland)
  • Health & Safety (Level 1 & 2)


In addition to your free module, you will also receive a free ‘Managing FLOW’ module as part of your package to help you get started.

There will be more offers throughout the year so watch this space!

If you are a Greene King or Belhaven customer and would like to register for FLOW training; please log in to Here To Help enabling you to access ‘Register on-line’ from the link on the sub menu.